Our
transformational consulting solutions target the most important dimensions of
customer contact performance, including:
·
Insight-Driven Cusotmer Interaction:
Creating a unified, cross-channel blueprint for handling customer contact
according to customer segmentation and analysis.
·
Root Cause Analysis: Eliminating
unnecessary contact volume through sophisticated analytical capabilities that
identify the problems that compel customers to call.
مشاوره crm
مشاوره crm
·
Customer-Centric Self Service:
Increasing customer use and satisfaction with self-service channels by aligning
the customer's self-service experience with the customer's propensity to value
self-service.
·
Agent Desktop Effectiveness:
Increasing the efficiency and effectiveness of customer contact agents by
filling the critical gaps in their desktop functionality.
·
Workforce Effectiveness: Helping
customer contact agents become proficient faster through advance learning
methods and performance management tools, and managing workforce attrition by
mitigating the chief reasons for job dissatisfaction.
